SMS Terms of Service

Program Name

PianoXchange — Piano moving and services marketplace

Message Types

By opting in to SMS messages, you may receive text messages from PianoXchange including:

• Move status updates and scheduling confirmation
• Quote notifications and pricing information
• Piano job opportunities (for registered movers)
• Lead assignment and mover matching alerts
• Customer follow-up reminders after quote delivery

Message Frequency

Message frequency varies based on your move or active engagement with PianoXchange. You may receive multiple messages during active moves or job periods, and fewer messages during inactive periods.

Message & Data Rates

Message and data rates may apply. Standard SMS rates from your wireless carrier will be charged for each message sent and received. Check with your wireless provider for details on your plan's text message charges.

How to Opt Out

To stop receiving SMS messages from PianoXchange at any time:

• Reply "STOP" to any PianoXchange text message
• Log in to your account and disable SMS notifications in your preferences
• Contact us at support@pianoxchange.com to unsubscribe

You will receive one final confirmation message when you opt out.

Get Help

For questions or technical issues with SMS messaging:

• Reply "HELP" to any PianoXchange text message to receive support options
• Email us at support@pianoxchange.com
• Visit our website at https://pianoxchange.com

Privacy Policy & Data Protection

Your privacy is important to us. Please review our full Privacy Policy to understand how we collect, use, and protect your personal information, including your phone number.

Important: We do not share, sell, or disclose mobile opt-in data or SMS consent information to third parties or affiliates for marketing or promotional purposes. Your mobile information is protected and used exclusively to deliver SMS services you have requested.

Acknowledgment

By checking the SMS consent box during registration or profile updates, you confirm that:

• You consent to receive SMS messages from PianoXchange
• You are 18 years of age or older
• The phone number you provided is your own or you have permission to use it
• You understand that message and data rates may apply