Privacy Policy

Introduction

PianoXchange ("we", "us", or "our") operates the PianoXchange website and mobile services. This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our services.

Information We Collect

We may collect the following types of personal information:

• Name, email address, and phone number
• Piano details and moving preferences
• Location information for service matching
• SMS opt-in status and consent records
• Account and registration information

Use of Information

We use the information we collect to:

• Provide and improve our piano moving and services platform
• Match piano owners with movers in their service area
• Send transactional communications about your moves or jobs
• Send SMS messages only to users who have opted in to SMS notifications
• Verify your identity and prevent fraud
• Comply with legal and regulatory requirements

Mobile Opt-In Data & SMS Consent Protection

We do not share, sell, or disclose mobile opt-in data or SMS consent information to third parties or affiliates for marketing or promotional purposes.

Your mobile phone number and SMS opt-in status are protected information used solely to deliver the services you have requested. We will never:

• Sell your phone number to third parties
• Share your SMS consent data with marketing firms or affiliates
• Use your mobile information for purposes other than SMS service delivery
• Transfer your opt-in data without your explicit written consent

Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your information (subject to legal retention requirements)
• Opt out of SMS messages at any time by replying STOP or managing preferences
• Object to certain types of data processing

SMS Messaging

When you opt in to SMS messages from PianoXchange, we use your phone number exclusively to send you transactional and service-related messages. Standard carrier rates apply. For complete SMS terms and opt-out procedures, please review our SMS Terms of Service.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date below.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

• Email: support@pianoxchange.com
• Website: https://pianoxchange.com